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NOTE: Please include YOUR CONTACT PHONE NUMBER(S) with payment in case the delivery company needs to contact you. Thanks.
Delivery
Deliveries are usually sent by next working day service, except to zones where this service isn't available. In those cases, 2-3 day service is normally used. Zones, charges and service availability are given in the 'Deliveries' section of each product page for reference
Deliveries are generally sent by the next available collection after cleared payment is received, subject to a 1:00 p.m. daily order cut-off
Example 1: Order and pay Saturday. Despatch by next available parcel collection on Monday. Delivery Tuesday
Example 2: Order and pay Tuesday 11:00 a.m. Despatch on Tuesday. Delivery on Wednesday
Example 3: Order and Pay 4:00 p.m. Tuesday. Despatch on Wednesday, Delivery on Thursday
Deliveries are handled by a contracted carrier and not by ourselves. Once the item has left us we are in the hands of the carrier to meet their guaranteed delivery commitment. Tracking information can be obtained, but we will need to pursue the carrier for each individual case, which affects information response time
Returns
Distance Selling Regulations 2000: You have the right to cancel your order for any item purchased from this website for a full refund. To cancel you must e-mail us at sales@eeziweb.co.uk or write to us at the adress given in 'Contact Us' quoting your order/reference number, within 7 days starting on the day after delivery.
You have a responsibility to take reasonable care of the item(s) and pack them sufficiently well, and you must return the goods to us at your own cost. The cost of rectifying omissions, dilapidations&breakages may be deducted from refunds if found. Your refund will be processed within 30 days of the notice of cancellation.
If goods are to be returned after 7 days for reasons other than being faulty, or other than due to errors made by Eeziweb Limited, then a 20% handling and repackaging charge may be deducted from any refund. The customer will also be liable for return carriage costs. Eeziweb Limited can arrange for re-packed goods to be collected by parcel carrier. The charge can be notified and agreed before collection on request (Within UK delivery zones only)
Please do not return goods before notifying us that you wish to cancel
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